Susan Hakel, MD, in Oklahoma City: Family Practice in Edmond for New Patients and Chronic Disease Management

Susan Hakel, MD, operates a solo family medicine practice in Edmond, a suburb northeast of Oklahoma City proper, accepting new patients and providing preventive care, acute illness management, and ongoing treatment for chronic conditions. The practice is not part of a larger medical system, which means direct scheduling and continuity with the same physician rather than rotation among multiple providers.

What the practice is

Hakel's practice is a traditional family medicine office, meaning it addresses health needs across age groups and across preventive, acute, and chronic disease categories. Common visits include annual physicals, management of hypertension or diabetes, upper respiratory infections, and preventive screenings. The office does not perform surgical procedures or deliver babies. It functions as a typical primary-care entry point: patients see Hakel for diagnosis and initial management of acute issues or referrals to specialists when needed.

Insurance, appointment availability, and new-patient status

The practice accepts Medicare, most major commercial insurance plans, and Medicaid. New-patient appointments typically become available within 2 to 3 weeks of calling; exact availability shifts seasonally and after high-utilization periods like winter cold season. The office asks new patients to complete intake forms before their first visit, either online or on arrival. Confirm current insurance acceptance by calling ahead, as plan partnerships change annually.

First visit and what to bring

The first appointment with Hakel lasts 45 to 60 minutes and covers personal and family medical history, a physical examination, and discussion of preventive care needs (screenings, vaccinations, lifestyle). Bring photo identification, current insurance card, and a list of any medications or supplements you take, including over-the-counter products and dosages. If you have recent lab work or imaging from another provider, bring those records or authorize Hakel's office to request them; this speeds up the visit and avoids duplicate testing.

Hours, location, and parking

The practice operates Monday through Friday, 8 a.m. to 5 p.m., with no walk-in or same-day-urgent-care services. The office is located in Edmond and has on-site parking; no public transit directly serves the address. For acute illnesses that cannot wait for a scheduled appointment, use an urgent care facility or an emergency room instead.

How Hakel compares to other Oklahoma City-area family medicine practices

Family medicine practices in Oklahoma City range from solo operations like Hakel's to large primary-care networks within hospital systems. Solo practices, including Hakel's, tend to offer longer appointment slots and consistent physician relationships, which benefit patients managing multiple chronic conditions or preferring continuity. Larger primary-care groups, including those affiliated with Integris Health or OU Health, offer multiple locations, evening or weekend hours, and on-site labs or imaging but often rotate patients among providers. Urgent-care chains like Concentra or local emergency rooms handle acute visits on a walk-in basis if Hakel's appointment schedule is full.

For someone with stable hypertension and diabetes who values a single doctor to know their history, Hakel's solo practice offers advantage over a high-volume network clinic. For someone without an existing physician or needing evening care, a hospital-affiliated primary-care center with extended hours suits the schedule better. Oklahoma City's primary-care supply is not tight; establishing with Hakel takes weeks, not months.

Who this practice suits

Hakel's practice works well for patients who live in or near Edmond, have daytime availability for appointments, and value seeing the same doctor at each visit. It also suits people with uncomplicated preventive-care needs or well-controlled chronic disease. Patients with frequent acute issues, multiple specialists, or complex medication regimens may benefit more from a practice with onsite ancillary services or electronic integration with specialists across a health system. New patients, uninsured patients, and anyone without transportation to Edmond should consider alternatives.

Practical reasons to choose this practice

Hakel's long appointment times and solo-practice structure reduce the fragmentation common in high-volume clinics, making it a logical fit for patients prioritizing continuity of care in Oklahoma City's competitive primary-care market.